Registration and platform access
Q: How do I register on www.europebooks.eu?
A: Visit www.europebooks.eu and click on “Register”. Choose your own username, password and email address. Follow the on-screen instructions to complete the process. There is no need to contact us: registration is entirely self-service.
Q: I cannot log in: the system says my username is invalid.
A: The most common reason is the use of capital letters: the system only accepts lowercase usernames. Try again using all lowercase characters. The system will display the specific error message on screen.
Q: I have forgotten my password. How can I recover it?
A: Use the “Forgot password” function on the login page of www.europebooks.eu. We are unable to retrieve or assign credentials on your behalf.
Q: I cannot find my account: I have tried both my author name and my real name.
A: If the system does not recognise any of the combinations you have tried, it is likely that the registration was not completed correctly. Please register again on www.europebooks.eu, following all the steps indicated.
Requesting sales data
Q: How do I request the sales data for my book?
A: The procedure is as follows: 1) Register on www.europebooks.eu. 2) Log in to your author profile. 3) Submit your statement request through the portal. 4) The data will be uploaded to your profile within 3 weeks. Data cannot be provided by email.
Q: When is the annual sales data available?
A: Data for the previous year is available from April each year. Data for the current year (e.g. 2026) will be available in April of the following year (e.g. April 2027).
Q: I submitted my request but I cannot see the data in my profile yet.
A: After submitting your request, data is processed and uploaded within approximately 3 weeks. If this period has passed, please check that you completed all steps correctly and that you are looking in the right section of your author profile.
Royalty payment
Q: How do I request my royalty payment?
A: Once the sales data has been uploaded to your profile, you will find the payment form inside your profile. Fill it in with your bank details and submit it through the platform. The form cannot be sent by email.
Q: How long does it take to receive payment?
A: Payment is processed within 90 days of receiving your completed payment form submitted through the platform.
Q: Can I receive the payment form by email?
A: No. The form is available exclusively within your author profile on www.europebooks.eu. It is not sent by email or in any other format.
Contract and end of publishing agreement
Q: My contract has expired. Can I still request my royalties?
A: Yes. Royalties accrued during the contract period remain payable even after expiry. You can request payment by following the standard procedure through the platform.
Q: Do I need a letter confirming the termination of my contract?
A: No. A contract that has reached its natural expiry is considered concluded by law. No additional termination letter is issued, as none is required.